Frequently Asked Questions
Everything you need to know about our signature blends and service.
What is the shelf life of Smith Teamaker teas?
For optimal flavor, we recommend enjoying our full-leaf teas within 18 months of the production date found on the bottom of your carton.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental United States. All orders are processed at our Portland headquarters.
Are your tea sachets compostable?
Yes, our signature plant-based sachets are made from 100% biodegradable material and are designed to be commercially compostable.
What is your return policy?
We want you to love your tea. If you are unsatisfied with your purchase, please contact us within 30 days for a replacement or a full refund.
Do you offer international shipping?
We currently ship to a wide selection of international destinations. Shipping rates and delivery times vary based on the destination country.
How should I store my tea to keep it fresh?
Tea is best kept in a cool, dry, and dark place away from strong odors. Our airtight tins are specifically designed for this purpose.